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support@getgridlane.com SupportHow can we
How can we
help?
Get help with installation, grids, Kanban boards, custom fields, blueprints, rollouts, drift checks, reporting, and permissions.
Install GridLane
Install from the HighLevel Marketplace, authorize the app, then open the GridLane custom page from your account.
Open the Marketplace →Include these details
Your company name, the account where the issue happened, the object you were editing, and what you expected to happen.
Common questionsQuick answers
Quick answers
before you write.
How do I install GridLane?
Install GridLane from the HighLevel Marketplace and authorize the company or account you want to manage. After installation, open the GridLane custom page.
Why can’t I open a Kanban board?
A board needs a single-select or radio field with options. Switch to Board, open Board settings, and choose the field that should become the columns. Opportunity boards also need a pipeline selected.
Why can’t I see a custom object?
Make sure the object exists in the selected account and that your HighLevel user has permission to view it. If it is missing, contact support with the account and object name.
Does a blueprint copy client records?
No. Blueprints capture objects, fields, sections, associations, views, and permission rules. Record data is never copied into a blueprint.
How do I change plans?
Plan changes are handled through the HighLevel Marketplace. After changing a plan, refresh the plan from GridLane settings if the new limits do not appear.
Where can I find setup guidance?
Start with the GridLane documentation for installation, grids, Kanban boards, blueprints, rollouts, drift checks, and the agency console. If you are still stuck, email support@getgridlane.com with the account and feature you need help with.
Still stuck?Send us
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the details.
Email support
We reply within 24 hours, Monday through Friday.